Submit a Grievance

We’ll work together to resolve your concerns.

At the Division of Specialized Care for Children (DSCC), we work in partnership with you. We want you to feel respected, supported and heard.

If you have a concern about your experience or if something doesn’t seem right, you may file a grievance. We will review your concern and work with you to help resolve the issue.

What is a Grievance?

A grievance is a concern about your experience with DSCC, including:

  • Services you received
  • Providers or staff members
  • Communication with DSCC

A grievance is not about services that were denied, reduced or stopped. Those concerns are handled through the appeals process.

Examples of Grievances

Examples of grievances include:

  • Trouble getting follow-up from your Care Coordinator
  • Feeling disrespected or uncomfortable during communication or visits
  • Feeling like your cultural needs or concerns were not understood
  • Problems with how DSCC team members delivered services

How to file a grievance

You can file a grievance by phone, mail, fax, email or through the online form below.

You will need to include the following information:

  • Your name and your participant’s name
  • Contact information
  • What happened and who was involved
  • Amy documents you want us to review
  • Any interpreter needs (these are available at no cost)

What Happens After Filing a Grievance

  • DSCC will contact you within two business days.
  • We will schedule a meeting with you within five business days.
  • We will work with you to find a solution.
  • We will complete the grievance process within 90 calendar days.
  • You will receive a written decision explaining the outcome.

Your Rights

You have the right to:

  • File a grievance at any time.
  • Be treated fairly and without retaliation.
  • Have your grievance reviewed by staff who were not involved in the issue and  have the appropriate clinical and non-clinical expertise.
  • Share information in writing or in a face-to-face meeting.
  • Review the information we used to make a decision, free of charge.
  • Receive interpreter or translation services.
  • Request a quicker review if safety is a concern.
  • Request up to 14 days of additional time if we need more information.

We are here to support you and will work together to find a resolution.

Grievance Form

Please provide your first and last name.
DSCC Program(Required)
Please select the Division of Specialized Care for Children program(s) in which your child is enrolled.
DSCC Regional Office(Required)
Please select the regional office location that serves your family.
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